1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design at low cost. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 10-25 days for a good designer to produce a web page of such quality.
2. What do I receive when I order a template?
If you paid by Online Banking or your Credit Card, an email will be sent to your email address detailing your order. We then need to go over all details on the content with you so we can add them to your Website, the time this process takes varies, depending on how fast you can get the content to us, generally within 10 days maximum.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
� Build a website using the template in any way you like.
You may not:
� Resell or redistribute templates (like we do).
� Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
� Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
An Exclusive purchase can cost a further $1500NZ + depending on the design,[click here for more details]
6. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com .
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
8. Is it possible for me to pay one price and have access to all Website templates for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that possible?
Yes. we accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
11. I ordered a template website , but haven't received the email information.
In this case please contact our Billing Department via [email here] .
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing department.
13. How can I modify a template to suit my particular website?
Yes.
14. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
15. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.
16. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
17. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/
18. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.
19. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia FlashTM
19. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
20. What is the best place to find photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com .
21. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually obliged designers, although you can contact us with any questions/queries and we will get back to you. [contact us]
22. Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-qualityFinished Website design and also save time and money. Mind that when you purchase the template with ordinary or exclusive licence you're entitled to create only one project (one domain name).
If you have any further Questions or Queries, [contact us here]
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