What server software is used?
Our servers currently run on either Red Hat Linux or FreeBSD Operating Systems. The web server software we use is Apache and the current version utilized is the 1.3.28 version. Every server comes standard with an Exim mail server which allows both POP and IMAP connections. Also running on each server is PHP and Perl. They two languages can be configured for you if you need a PHP recompile or specific Perl module added.
Can I have root/SSH access?
No. Due to the fact that you will be on a shared server with other clients, for security reasons we cannot allow anyone access like this. Telnet access is simply not secure and there have been multiple exploits from SSH access. Root access is not needed by anyone hosting a website only by Server System Administrators.
Domain Server Information
Do I have my own IP address?
Just setting up an account will not give you a dedicated IP address--you will be set up for shared hosting on one IP address with other customers. Generally unless you need a dedicated IP for an SSL Certificate or Anonymous FTP access you do not need a dedicated IP address. If you would like one for one of these needs, or something else, please contact us and we can issue you an dedicated IP address for a small fee.
What are my domain name servers?
Your domain name server information is provided in your welcome letter for the particular server you are on. Every server has a different set of nameservers. If you do not have this information any more please submit a ticket to our helpdesk and we will give you the appropriate information.
E-Mail Information
How do I access webmail?
Webmail is provided to every domain account hosted with us. You can access this program by several different methods. The first method is to login to your control panel and simply select the webmail icon from the cPanel control panel and then you can select which webmail program you desire. There are three webmail programs to choose from: horde, Squirrelmail and Neomail.
The second method to access your webmail is to go directly to the webmail program. You can do this by typing the following into your browser:
http://www.mydomain.com:2095
or
http://www.mydomain.com/webmail/
Simply replace the "mydomain.com" with the name of your website. And when you login remember to use your full email address. For example, use:
fred@flintstone.com
or
fred+flintstone.com
not just
fred .
What are my POP3/SMTP servers?
Your mail servers are simply:
mail.mydomain.com
Just replace "mydomain.com" with the domain name of the website you want the mail to go to and from.
Can I use a formmail script on my site?
Yes. But you cannot use a script which may be vulnerable to a spam attack. We strongly recommend that you use the NMS formmail script found here.
Note: If you use a script found to be vulnerable to spam attack we reserve the right to remove it and/or suspend your account to protect the server and to limit liability. It is very important not to have a insecure script because if you do spammers can use it to send millions of e-mails out through your account and you will get millions of rejections in your mail accounts and use up all of your resources and bandwidth for your account.
Scripting Questions
What scripting languages are available; what versions are you using?
PHP version 4.3.2
Perl version 5.6.0
Apache::ASP
Frontpage 2002 Extensions
Where can I run cgi programs?
You may run cgi scripts in the following folders: public_html under the folder cgi-bin .
Why doesn't my cgi program work?
Make sure you give your script permission to run. That it, you must CHMOD 755 your script. Also if you have any folders they must also be CHMOD 755.
Why doesn't my ASP script work?
ASP scripts must be written in Perl due to the fact that Apache::ASP is being used.
Is PHP running in Safe Mode?
Yes. However if your script requires that safe mode be off we can work with your specific site to ensure your scripts run okay.
Is Register Globals On?
You will have to contact our technical support to see if this option for PHP is configured on or off for your server.
What is the path to Sendmail, Perl, etc.?
Path to your files: /home/yourloginname/public_html
Replace " yourlogonname " with your the name you use to logon. If you are on a FreeBSD server you path may be:
/usr/home/yourloginname/public_html
Path to Perl: /usr/bin/perl
Path to Sendmail: /usr/sbin/sendmail
Can I use a formmail script on my site?
Simple How-Tos
How to Create a MySQL Database
How to Create an FTP Account
Login to the control panel for the site.
Then click on Account Settings.
Then click on FTP Manager.
Then click on FTP Accounts.
Then select "Add Account" (it's in the middle of the screen).
At the screen enter in the new login for the new account.
Also enter in the password.
Then, if you want the ftp user to be limited only to a directory enter the name of the directory the new ftp user will be limited to (for example--you want Fred to be limited only to the "flintstone" directory of your web site. So you would enter flintstone in the next text box. If you leave this box blank the new ftp user will have access to everything in your public_html directory).
Hit Create.
Now this person can login with their login and password to the site by going to ftp.yoursite.com .
Want to view a Flash Video on How to Create a FTP Account?
How to add an e-mail account
Login into your control panel.
Click on "EMAIL ACCOUNTS".
Click on "ADD ACCOUNT".
In the box enter the name of the new account and password.
Press the button labeled "CREATE".
Your account is now ready for use.
Want to view a Flash Video on How-to Setup an E-Mail Account?
How to create an e-mail group (list)
Log in to your control panel.
Click on �SETUP MAILING LISTS�.
Click on "ADD LIST".
Enter the List name that you want to create along with the password.
Click on �CREATE�.
Click on "GO BACK".
Click on "EDIT" next to the Mailing List name.
You will see a new screen where you should enter your password
You will now be able to set the preferences for your mailing list.
How to Upload Files through cPanel Control Panel
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